Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We pride ourselves on being the fastest, most precise way to realize a travel plan, no matter the distance or complexity. We are the preferred partner of some of the world’s biggest technology companies, airlines, hotel chains and car rental companies. Together with them we work closely to meet the growing demands of our customers.
To our team in Gothenburg we are on the lookout for a Cloud Solutions Engineer with focus on Genesys.
Support and Troubleshoot issues within Genesys Cloud, also including SIP & Network.
Teach agents and supervisors how to best utilize Genesys Cloud.
Participate in operational meetings for technical guidance and solution proposals.
Propose, design, develop, test, deploy Genesys Cloud flows based on business requirements.
Develop ad hoc python scripts with Genesys Cloud SDK.
In this role you need to be passionate about contributing to an organization focused on continuously improving customer experiences and you are a prestigeless teamplayer.
Bachelor's degree or a number of years experience of supporting applications and/or telephony infrastructure.
2+ years experience of Genesys Cloud Development in Contact Center Solutions.
Be able to understand and analyze business needs with regard to call center implementation to develop, design, test and deploy call center solutions.
Ability to troubleshoot and diagnose issues related to hardware, software, VoIP or network connectivity.
Strong analytic, organization and problem solving skills.
Valid Swedish work permit.
With us you become part of a tight-knit team located in the Gothenburg office, all of us with different skills and personalities and we believe that it is precisely this that makes us a great team. The ambition however is shared – we strive for the same goals, are passionate about what we do and work hard at a high pace.
Office in the City a stone's throw from public transport and lunch restaurants.
Conferences – We believe in personal development and continuous education. As an employee, you receive a generous budget each year to spend at conferences, online courses or other means to learn new things. In addition to this, we continuously organize internal training and workshops so that we can learn from each other.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.
Hackaton and Dev week – We believe in fostering creativity and testing new things. Therefore, we have recurring Hackaton and Dev weeks where the teams decide what they want to work on.
In addition to this we serve you breakfast every morning. Welcome to Etraveli Group!
Etraveli Group is a leading global technology provider for Flights focused on offering the best possible flight content delivered through flexible tech solutions to the consumer and any company facing the consumer. Through our own consumer brands like Gotogate, Mytrip, Flightnetwork and through our global partnerships with the likes of Google Flights, Skyscanner, Kayak, Booking.com and others we provide search, book and fulfilment services of Flights and related products. The Group also operates the airline integration company TripStack and the leading price comparison site in Sweden; Flygresor.se. The headquarters are located in Uppsala, and the group also has offices in Athens, Toronto, Stockholm, Gothenburg, several cities in India and Buenos Aires, as well as outsourced operations in India and China. Since 2017, private-equity firm CVC Capital Partners owns Etraveli Group.